October marked the launch of our latest MemEx implementation, this time for the British Property Federation (BPF). The go-live included the deployment of a sophisticated membership portal, a brand-new website and advanced integration with CRM.
The British Property Federation (BPF) are the membership organisation who represent and promote the interests of the real estate industry throughout the UK. They provide a vital voice for the sector and strive to promote best practice, offering training, accreditation and support for a diverse range of owners, developers, funders, agents and advisers.
After establishing that legacy systems were no longer fit for purpose, BPF carried out a detailed member survey that suggested members wanted to change the way they interact, with more multi-channel and multi-device experiences. Following a vendor selection process, Wattle were the chosen transformation partner.
The digital transformation programme started with a detailed discovery phase, which aimed to gain a critical understanding of member and stakeholder needs, technical infrastructure and organisational performance. The outputs of this phase, included a detailed specification, user journey mapping and a long-term plan for the development programme.
The solution is built upon MemEx, Wattle's powerful membership experience platform. A combination of two of the sectors most popular development technologies, with Umbraco’s CMS for website and portal development and Microsoft's Dynamics 365 CRM for marketing and membership management. This new solution provides a robust technical infrastructure, with end-to-end integration and a 360° member view.
At the centre of the new digital solution is the ‘My BPF’ portal for members, this interactive portal provides a streamlined channel for communication, professional development and useful information, bringing members closer together and facilitating knowledge sharing across the sector.
The UK Council for Psychotherapy (UKCP) is the leading organisation for psychotherapists and psychotherapeutic counsellors in the UK, supporting more than 11,000 professional members working across a host of different modalities and therapy types. In early 2020, UKCP commissioned Wattle to work with them as strategic technology partners to discover, design and develop a new Umbraco CMS website centered around an innovative and intuitive Find a Therapist tool.
READ UKCP CASE STUDYThe Institute of Asset Management (IAM) adopted Wattle's Membership Experience Platform, MemEx, to replace their existing ADX Studio website CMS and ageing Dynamics CRM system.
READ IAM CASE STUDYThe CIArb adopted Wattle's Membership Experience Platform, MemEx, to replace their existing Telerik Sitefinity website CMS and ageing bespoke CRM database.
Find Out MoreInternational membership organisation TRADA adopted Wattle's Membership Experience Platform, MemEx to increase online member acquisition and drive deeper member engagement.
This sophisticated platform includes a website powered by Umbraco's powerful CMS, an Umbraco self-service portal, Microsoft Dynamics 365 and membership analytics and reporting.
RIBA formed an ongoing partnership with Wattle to provide support and development for its complex Sitecore CMS and bespoke .NET website estate.
READ RIBA CASE STUDYNot-for-profit technology advice provider Eduserv formed a long-term managed service outsourcing partnership with Wattle to provide ongoing software development and support to its AppDev client base.
READ EDUSERV CASE STUDYWattle were selected as the ETF’s strategic technology partner to deliver an extensive digital transformation programme, termed ‘Transform’, and centred around the adoption of a single Umbraco CMS (website and membership portal) and Dynamics CRM platform.
READ ETF CASE STUDY
