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Umbraco Support for Membership Organisations

A transparent, experienced, and capable Umbraco Platinum Partner with significant expertise in developing, supporting, and maintaining Umbraco websites for membership organisations. 

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Looking for a new Umbraco partner?
Welcome to Wattle.


As an Umbraco Platinum partner, and membership sector experts, you'll struggle to find a safer pair of hands for your existing Umbraco website. 

With almost half our membership clients joining us with an existing Umbraco CMS in tow, we've become experts in assuming responsibility for their websites ongoing support and development. From our proven 4-step Umbraco onboarding process, that'll transfer you safely from your current partner, to our Managed Service Subscription (MSS) that enables the swift resolution of your support backlogs and the timely delivery of essential website improvements and upgrades - we're here for you.
Start your Journey

Regardless of why you are leaving your existing partner - do it comfortably and with minimal stress or business as usual interruptions.

Our proven 4-step onboarding process comprehensively familiarises us with you and your Umbraco CMS. We begin with an initial orientation phase, to review your current website, digital strategies, and business objectives, followed by a full technical and architectural Umbraco CMS systems audit. As part of the process, Wattle will handle all contact with your existing Umbraco partner to ensure a smooth transition.

  • Orientation - Organisational and digital objectives review.
  • System Audit - Technical analysis of your existing Umbraco CMS and website.
  • Inflight Review - Detailed review of your current support backlogs, known bugs, and any in-flight or planned projects. 
  • Acclimatisation - Period of joint team acclimatisation and support systems and processes onboarding. 

A new lease of 'Umbraco' life


With onboarding complete we now move into your new world - a Managed Service Subscription (MSS).

Designed specifically for membership organisations joining us with existing Umbraco websites, the MSS provides a bespoke blend of services, delivered on-demand and cost effectively, to ensure your Umbraco website continues to adapt and improve as you and your organisation evolves.

The MSS, which operates via a framework of pre-agreed days on a monthly basis, gives you total flexibility and access to any Wattle Umbraco service ranging from support and maintenance through to design and development.
Stop Waiting, Start Delivering

Working closely with your dedicated Wattle Delivery Manager you can move forward at pace and with the confidence of knowing you can deliver.

  • Resolve those annoying and well known bugs on your website - everyone has them!
  • Swiftly address your existing support backlogs and show positive forward momentum to stakeholders.
  • Accelerate the delivery of existing website projects, or new developments, to deliver major benefits to your organisation quickly.
  • Take back control and plan, with your Wattle Delivery Manager, exactly what is going to be delivered month by month.
  • Plan your long-term Umbraco roadmap, including any upgrades, with a team of Umbraco Experts.
  • Understand what's coming next from Umbraco HQ, via our Umbraco Solution Architects, who work closely with the Umbraco team in Denmark.


Monthly Allotment


Allotment of pre-agreed days for guaranteed delivery on a monthly basis that can roll to the next month if unused.


Dedicated Delivery


Dedicated Delivery Manager to manage your partnership with Wattle and ensure delivery month on month into the future.


Comprehensive Services


Total flexibility and access to any Wattle Umbraco service ranging from support and maintenance through to design and development.



Roadmap Development


Plan for your short, medium, and long-term Umbraco future with Umbraco experts in the know via Umbraco HQ in Denmark.


Dedicated Helpdesk


Fully manned helpdesk providing telephone, online, and remote access support from 9am-5pm from Monday to Friday.


Strict SLAs


Strict and closely monitored Service Level Agreements (SLA) for support requests categorised by critical, medium, and general priority levels.


ITIL Best Practice


All support requests are logged via our Dynamics 365 helpdesk, following ITIL service desk and incident management best practice.



Uptime Monitoring


Microsoft Azure and Uptime Monitor for continuous, powerful, and enterprise grade end-to-end system monitoring.
Proven Umbraco track record in Membership
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"Our Umbraco CMS website, originally built by Trillium, provides services to our members and its functionality continues to grow as we extend our member offering. We selected Wattle as our digital partner due to both their extensive membership experience and strong Umbraco technical abilities - especially in their approach to continuous deployment and quality assurance, to ensure new features are delivered quickly and smoothly."

Jason Pittock, Associate Director of Digital Strategy, Institute of Practitioners in Advertising

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“We're delighted to be strengthening our partnership with Wattle with the addition of our existing Umbraco CMS website platform, following a successful member portal project. Together we'll deliver value and a major positive impact for our stakeholders and drive strategic engagement. Wattle have been a fantastic Umbraco partner over the past 12 months, and we're delighted to continue this partnership long into the future.”

Paul James, Director of Communities, Institute of Physics & Engineering in Medicine

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“The Wattle team brought their ideas and experiences to the project helping us shape certain aspects of the implementation in ways which would improve our operation and services. We continue to work with Wattle for major enhancements, as funds become available, and weekly minor updates and changes as we learn more about how we can use the solution to our best advantage. The service support has been well managed and continues to meet our needs.”

Andy Watts, Managing Director, Institute of Asset Management

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"The decision to work with Wattle has, without doubt, been fundamental to the success of our global transformation programme. We have collaborated in a genuine partnership together and they are fully invested in the success of our organisation. Communications between our respective project teams has been continual which has enabled Wattle to deliver swift outcomes. Their Umbraco and membership sector expertise has also ensured they challenge us where appropriate."

Mital Bulsara, Head of IT & Business Transformation, Chartered Institute of Arbitrators

Experience total Transparency

We're an open book. Our Service Portal gives you full access to every detail of your partnership with Wattle.

Remain fully informed, at all times, about your support cases and development projects with us.

  • Login anytime, anywhere for complete transparency.
  • Submit and track your support cases across resolution stages. 
  • Clearly understand what happens next and when.
  • Monitor your support cases against formal SLAs.
  • Track the monthly consumption of your MSS allotment in real-time. 
  • Track time spent by Wattle on support cases and development.
  • Review all active and historical support cases to spot trends.

Next Steps?


Keep your website running smoothly with a flexible Managed Service Subscription from an Umbraco Platinum Partner with comprehensive membership sector expertise. 



OUR CLIENTS

Attract new members with stunning design and seamless user experiences

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