Managing change at speed

In this webinar, delivered in partnership with memcom, Wattle Managing Director David Abraham discusses digital transformation in detail, focusing on key milestones, the project process and how to deliver large scale change at speed. Underpinning the session is a practical case study outlining how the Chartered Institute of Arbitrators (CIArb), a professional association with over 16,000 members across 149 countries, delivered a highly ambitious digital transformation programme successfully at speed, and in a period of just 12 months.

• Why managing change at speed matters?

• Buy-in across the organisation is a must

• The importance of a dedicated team

• Establishing supplier relationships

• Strategy is everything

CIArb set out on an ambitious 12 month transformation programme, comprising a total digital systems overhaul, and focused on IT landscape wide systems integration to provide that all important 360° membership view. There were many challenges to overcome and an ambitious timeline to contend with.

Key Outcomes:

• Phase 1, including new website, member portal and CRM, was in place within 12 months.
• The digital transformation project paid for itself within 6 months of go-live.

Learn more about the CIArb digital transformation programme.