From implementation to continuous improvement
We work with membership organisations to implement MemEx and then support and continuously improve the platform over the long term.
Three services. One relationship.
Our services are designed around the full life of your technology, not just the project that gets it live. From implementing MemEx to ongoing support and improvement, we stay involved for the long term - and can take on existing Dynamics 365 and Umbraco systems too.
Implementation
We guide you from discovery and design through data migration, integration, testing, training and go-live, with the right specialists involved throughout.
Our approach focuses on resolving the difficult questions early, before they become expensive problems later in delivery.
Maintain & Evolve
After go-live, Maintain & Evolve gives you predictable access to Wattle expertise for support, administration and planned improvement.
Maintain is designed for regular support and smaller changes, while Evolve provides greater capacity for organisations with an active programme of continuous improvement.
Systems Adoption
Already running Dynamics 365 or Umbraco?
We can take on your existing systems, manage the handover from your current supplier, and get it documented, supported and improving again.
How we deliver MemEx
A successful MemEx implementation is about more than getting the platform live. We build it around your organisation, stay close as it settles into day-to-day use, and then provide the support and capacity to keep improving it over time.
Build the core
Discovery, design, data migration, integration, configuration and training come together to create a production-ready MemEx platform, built around the way your organisation works.
Bed it in
Go-live is when real use begins. We stay close as teams and members start using MemEx day to day, resolving early issues and making sure the platform settles successfully into your organisation.
Keep it running
Ongoing support, administration, advice and smaller changes keep MemEx performing reliably day to day, with the expertise you need when issues arise or something needs attention.
Improve continuously
Regular planning and dedicated capacity give you the space to develop MemEx over time - introducing new capability, improving existing journeys and responding to changing priorities.
Go-live is just the beginning
Once MemEx is in day-to-day use, new priorities emerge and opportunities to improve become clearer.
Through Maintain & Evolve, the knowledge gained during implementation carries forward into ongoing support and continuous improvement, allowing the platform to evolve alongside your organisation.
MemEx Platform
See what our services are built around
Explore MemEx to understand the platform we implement, support and continuously improve for membership organisations.